At Sowbhagya Jewellery, we are committed to delivering premium-quality jewellery and ensuring customer satisfaction. Please read our Return & Exchange Policy carefully before making a purchase.
1. Return Eligibility
You may request a return or exchange if:
- The product received is damaged, defective, or incorrect.
- The return request is submitted within 7 days from the date of delivery.
- The product is unused, unworn, and in its original condition.
- The original packaging, tags, certificates (if applicable), and purchase invoice are returned along with the product.
Please note that all return requests are subject to inspection and approval by our team.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Customized or personalized jewellery.
- Products damaged due to misuse, improper handling, accidental damage, or normal wear and tear.
- Products returned without original packaging, tags, certificates (if applicable), or purchase invoice.
- Earrings, nose pins, and other hygiene-sensitive products, unless received in a damaged, defective, or incorrect condition.
- Products returned after the 7-day return window.
3. Return Process
To initiate a return or exchange:
- Contact our customer support within 7 days of receiving your order.
- Provide your Order ID, reason for the return, and clear photographs of the product (if damaged, defective, or incorrect).
- Once your request is reviewed and approved, we will share the return instructions.
- After we receive the returned product, it will undergo a quality inspection.
- We will notify you of the approval or rejection of your return request after inspection.
4. No Refund Policy
Sowbhagya Jewellery follows a strict No Refund Policy.
We do not offer refunds for any products once an order has been placed or delivered.
This includes, but is not limited to:
- Change of mind.
- Incorrect product selection by the customer.
- Personal preferences regarding design, size, color, or appearance.
- Delayed deliveries caused by courier services or unforeseen circumstances beyond our control.
If you receive a product that is damaged, defective, or incorrect, and your claim is approved after inspection, we will provide a replacement or exchange, subject to product availability.
If the same product is unavailable, we may, at our sole discretion, offer:
- A similar product of equal value, or
- Store credit for future purchases.
Cash refunds or payment reversals will not be provided.
5. Exchanges
If you receive a damaged, defective, or incorrect product, we will arrange a replacement or exchange, subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product of equal value or store credit.
Refunds will not be issued under any circumstances.
6. Return Shipping
- If the return is due to an error on our part (wrong product, damaged product, or manufacturing defect), the return shipping cost will be borne by Sowbhagya Jewellery.
- For any other approved return or exchange request, return shipping charges may be the customer’s responsibility.
7. Order Cancellation
Orders may be cancelled only before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
As per our No Refund Policy, cancelled or dispatched orders are not eligible for refunds.
8. Contact Us
If you have any questions regarding returns, exchanges, or this policy, please contact us:
Sowbhagya Jewellery
📍 Bengaluru, Karnataka, India
📞 +91 6361055807
📷 Instagram: @sowbhagya.jewellery_